Default Modifiers Workaround
This article will explains how to make the benefits of pre-selected or default modifiers possible by using a "workaround" method, and why Chowly customers often need to do this. Why is There a "Workaround" for Default Modifiers? Some restaurants want the standard ingredient list of a food item to be set on third party menus as pre-selected modifiers. This way, their customers can de-select any ingredients they do not like when ordering that food item.
Because of how the majority of POS softwares and Chowly's software interact, modifiers are unable to appear on a third party menus as pre-selected. Therefore, we must set up a "workaround" in order to offer your online customers the freedom to modify their orders in this way.The Workaround: Put "No" in Front of Each Modifier Instead of every single modifier appearing pre-selected, you will need to put the word "no" in front of the modifier (i.e. "no onion," "no cucumber").
This means that tickets will print to your kitchen with the item name with a list of "No Onion," "No Cucumber," or "No" of whatever other ingredients your customer would like to remove from their order.
If a customer doesn't select any of the modifiers, it means the customer wants all of the product's standard ingredients. The make ticket will print with item's name and no modifiers at all below it.
Note: The workaround steps below involves changing some item and modifier settings. How to do this is different for each POS system. Please refer to Chowly.Help's Knowledge Center for assistance with POS-specific settings, or your POS provider's own help site for assistance.Step 1: Put Default Modifiers in the Product Description
In the item's description, list all of the ingredients that come with the food item by default. This will prevent confusion and make customers to feel confident in what they are ordering from your restaurant when selecting modifiers.
Step 2: Edit the Modifier Names
Put the word "No" in front of the names of all modifiers that you wished to have been default modifiers. You may also want to edit the names of Modifier Classes (i.e. from "Sandwich Toppings" to "Remove Sandwich Toppings?") if you want to, but this isn't necessary. All that necessary is making sure the word "no" is in front of each individual modifier.
Step 3: Put Extra and Priced Modifiers in a Separate Modifier Class
If you have ingredients that you'd like to offer for an additional cost, or do not put them in the same default Modifier Class. Having a priced modifier in this section will cause confusion (clicking "No Bacon" for an additional $1.50 doesn't make sense).
Even if an additional modifier is free, but it is not included in the product description, you will want to have it in a second Modifier Class. The items in this class, whether free or for an additional charge, will not have the word "no" in front of them. Step 4: Resync MenuTo reflect any of the above changes on your third party menus, click the "Resync Menu" button in your Restaurant Control Center (RCC). If you do not have access to the RCC, please follow the steps in this help article to gain access.For Toast and Revel Clients OnlyChowly does not recommend the use of "default modifiers", however, Toast and Revel clients are given the option to create them. Toast users can refer to this help article for instructions on setting up default modifiers, while Revel users can access information in this help article. 
